Privacy Policy

Last updated: January 2025

This policy explains how Mevagissey House Clearance ("we", "us", "our") collects, uses and protects your personal information. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Mevagissey House Clearance
Mevagissey, Cornwall
Email: info@mevagisseyhouseclearance.co.uk
Phone: 01726 447314

What information we collect

We only collect what we need to respond to your enquiry and carry out a clearance:

• Contact details — your name, phone number, email address and the address of the property to be cleared.
• Enquiry details — a description of what needs clearing and any access notes.
• Basic technical data — if you visit our website, our hosting provider may record your IP address and browser type in standard server logs for security and troubleshooting.

We do not collect special category data, and we do not knowingly collect information about children.

How we use your information

• To respond to your enquiry and provide a quote.
• To arrange and carry out the clearance.
• To take payment and keep basic accounting records (a legal requirement).
• To comply with our waste transfer and duty-of-care obligations.

Lawful basis

Under UK GDPR we rely on the following lawful bases:

• Contract — to provide the clearance service you have asked us to carry out.
• Legitimate interests — to respond to enquiries and keep basic business records.
• Legal obligation — to keep accounting records and comply with waste regulations.
• Consent — where you have specifically agreed to something (for example, use of a testimonial).

Who we share it with

We do not sell your information. We only share it where necessary with:

• Our accountant, for bookkeeping and tax purposes.
• Licensed waste transfer stations, where required by law.
• Our website hosting provider, which stores the site and any enquiry emails.

How long we keep it

• Enquiries that do not lead to a job — up to 12 months, then deleted.
• Job records — 6 years, to meet accounting and tax requirements.
• Waste transfer notes — 2 years, as required by waste regulations.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct anything inaccurate.
• Ask us to delete your data, where we are not legally required to keep it.
• Object to or restrict our processing.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at info@mevagisseyhouseclearance.co.uk. We will respond within one month.

Security

We take reasonable steps to keep your information safe, including using password-protected devices and secure email. No system is completely secure, but we keep the amount of data we hold to a minimum.

Cookies

For details on how we use cookies, see our Cookie Policy.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version.